kclub8 Privacy Policy

1. Information About the Data Controller

kclub8 is an online betting platform operating under an international licence. We are responsible as the data controller for all personal information collected through the kclub8.one website and related services.

Any privacy-related enquiries may be directed to our support team via live chat, available 24/7, or by email at [email protected].

2. Personal Information Collected

In the course of account registration, platform use and payment transactions, kclub8 may collect the following information:

• Full name as shown on your identity card (MyKad) or other valid identification document
• Identity card number (MyKad) or passport number
• Date of birth (for age verification — 21 years and above)
• Email address and mobile number
• Current residential address
• Relevant payment account information (e-wallet, bank account for FPX, or crypto wallet address)
• Deposit and withdrawal transaction history
• Betting and gaming activity records
• Device IP address, web browser type and other technical information collected automatically

We may also collect information you provide voluntarily when contacting customer support or completing feedback forms.

3. Purpose of Data Collection and Use

4. Legal Basis for Data Processing

kclub8 processes your personal information on one or more valid legal bases, including:

• Performance of a contract: Processing necessary to fulfil the service agreement between you and kclub8, including account management and transaction processing.
• Legitimate interests: Processing for fraud prevention, platform security and service improvement purposes that do not override your fundamental rights.
• Legal obligation: Processing required to comply with international licensing requirements and related regulations.
• Consent: In certain situations where we need your permission before processing data, such as for optional marketing communications.

5. Sharing Information with Third Parties

kclub8 does not disclose members' personal information to third parties except in the following circumstances:

• Payment service providers: E-wallet providers (Touch 'n Go), DuitNow providers, FPX financial institutions, and crypto exchange platforms used to process deposit and withdrawal transactions.
• Technical service providers: Third-party companies that assist in operating the platform's technical infrastructure, cybersecurity and analytics, who are bound by strict confidentiality agreements.
• Licensing and regulatory authorities: When required by law or by the international licensing requirements held by kclub8.
• Law enforcement authorities: Where there is a valid court order or legal requirement that compels such disclosure.

In all of the above circumstances, the receiving parties are bound by confidentiality obligations and are not permitted to use the information for any other purpose.

6. International Data Transfers

As kclub8 operates under an international licence, some of your data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that a level of data protection consistent with international standards is observed by all parties involved.

Such transfers are only carried out when necessary for the performance of the service agreement between you and kclub8, or based on valid legal requirements.

7. Data Retention Period

kclub8 retains members' personal information for as long as is necessary to fulfil the original purpose of collection, contractual obligations, and compliance with legal requirements. Generally:

• Active account records are retained for as long as the account remains active, plus an additional period set by licensing requirements.
• Financial transaction records are kept for the period required by licensing requirements and international financial regulations.
• Customer support communication data is retained for a sufficient period for service improvement and dispute resolution purposes.

Once the retention period ends, data is securely disposed of using appropriate methods so that it cannot be recovered or accessed again.

8. Use of Cookies and Tracking Technologies

The kclub8 website uses cookies and similar technologies to improve your browsing experience. These cookies are used to:

• Maintain your login session so you do not need to log in repeatedly
• Remember your personal settings and preferences on the platform
• Analyse usage patterns to improve website performance
• Detect suspicious activity for security purposes

You can manage or delete cookies through your web browser settings. However, blocking certain cookies may affect the functionality of the kclub8 platform.

9. Information Security

kclub8 implements appropriate technical and organisational security measures to protect members' personal information from unauthorised access, loss, alteration or accidental disclosure. These measures include data encryption during transmission and storage, role-based access controls, continuous security monitoring, and information security training for our staff.

10. Changes to This Privacy Policy

kclub8 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to members via their registered email or through an in-platform notification at least seven (7) days before the changes take effect.

Continued use of the kclub8 platform after any such changes take effect will be considered as your acceptance of the latest version of this Privacy Policy. Please check this page periodically for the most current information.